20th BIENNIAL INTERNATIONAL CONGRESS TOURISM & HOSPITALITY INDUSTRY 2010

Faculty of Tourism and Hospitality Management in Opatija organizes the 20th Biennial International Congress: TOURISM & HOSPITALITY INDUSTRY 2010: New Trends in Tourism and Hospitality Management. The main objective of the Congress is to bring together scientists and practitioners from Croatia and abroad to exchange their knowledge and present latest achievements in the field of tourism and hospitality management.

The topics of the Congress are:
1. Economic crisis and recession as a challenge for tourism of the future
2. Financial crisis and tourism
3. Tourism in the Croatian economy
4. Business Intelligence in tourism and the hotel industry
5. Destination management – Concepts and management models
6. The eco-tourism destination and eco-hotels – Prerequisites and perspectives
7. Logistic processes in tourism destinations
8. Organization and distribution of a destination’s tourism product
9. Public-private partnership in the development of tourism destinations
10. Prerequisites and possibilities of Knowledge Management in tourism
11. Lifelong learning and HR development in tourism
12. Quality and Business Excellence in the hotel industry
13. Contemporary accounting and the environment management in hospitality industry
14. Information-communication technologies (ICT) and information systems (IS) for
hotels and tourism destinations
15. Operational and strategic hotel management
16. Hotel and -destination marketing
17. Planning and control of hotel operations
18. Information as a management resource
19. Managing processes in the contemporary tourism offering of hotels